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Russian Speaking Consultant

Full-time 📍 Mont Kiara, Kuala Lumpur 💰 RM2,000~3,500 + commission
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Job Description: Russian-Speaking Consultant

Company: GL Education Group Sdn Bhd (operating Global Leaders Academy / GL Academy) Location: Plaza Mont Kiara, Kuala Lumpur, Malaysia Employment Type: Full-Time Remuneration: Commensurate with experience

About the Company

GL Education Group Sdn Bhd operates Global Leaders Academy (GL Academy), a Ministry of Education-recognised English language school and academic development centre in Plaza Mont Kiara, Kuala Lumpur. GL Academy serves a diverse international student base and is actively growing its reach across new source markets.

Position Summary

We are seeking a Russian-speaking Consultant to serve as the primary point of contact for Russian-speaking prospective students, parents, and partner agents. This role bridges communication between the Academy and Russian-speaking clients — handling enquiries, guiding enrolment, and supporting relationship management throughout the student's journey.

Key Responsibilities

  • Serve as the main liaison for Russian-speaking prospective and current students/parents, handling enquiries via phone, email, WeChat/WhatsApp, and in person.
  • Provide consultations on course offerings, enrolment procedures, pricing, and student visa requirements.
  • Translate and localise marketing materials, enrolment documents, and correspondence between English and Russian.
  • Support the recruitment team in building relationships with education agents in Russian-speaking markets (Russia, Kazakhstan, and other CIS countries).
  • Accompany or support Russian-speaking students during onboarding, orientation, and throughout their study period to ensure a smooth experience.
  • Assist with resolving student concerns, feedback, and administrative issues in a culturally sensitive manner.
  • Coordinate with the marketing team on outreach campaigns targeted at Russian-speaking source markets.
  • Maintain accurate records of enquiries, conversions, and client communications in the CRM/enrolment system.
  • Represent GL Academy at education fairs, webinars, or agent meetings involving Russian-speaking audiences, as needed.

Requirements

  • Native or fluent proficiency in Russian (spoken and written), with strong working proficiency in English.
  • Prior experience in student recruitment, education consultancy, customer service, or a related client-facing role preferred.
  • Excellent interpersonal and communication skills, with a warm, service-oriented approach.
  • Strong organisational skills and attention to detail in managing enquiries and documentation.
  • Cultural familiarity with Russian-speaking markets (Russia, CIS countries) is a strong advantage.
  • Comfortable using digital communication tools and CRM/enrolment systems.
  • Ability to work independently and manage a pipeline of leads from enquiry to enrolment.
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